Job Description
We are recruiting an online merchandiser to play a key role in running and managing web merchandising and operations effectively & seamlessly. As an expert on converting traffic online, this role will cover all aspects of keeping the site up to date both aesthetically & commercially. This role is based in central London office 5 days a week
Main Responsibilities will include:
- Work alongside the merchandising team to deliver online trading tasks.
- Work alongside online customer services for seamless back- end operations.
- Responsible for assisting the co.uk &.com sites using multiple platforms.
- Support the team on the projects sitting on the digital roadmap.
- Ownership of web KPI- Gross/Net sales, Conversion, AOV, UPT.
- Assist The Head of online trading on all web trading operations.
- Responsible for content, product & stock accuracy on the web.
- Support day to day online merch entailing customer journey from the landing page to checkout for UK and other international urls.
- Take initiatives on developing a seamless user experience on the website.
- Ownership of online merch including but not limited updating homepage, sorting algorithms, Sort & filter, LHN/ Top nav with Mobile first strategy.
- Assist in producing weekly trade reports, sharing insights on WoW & YoY performances.
- Work alongside the online executives to ensure there is consistency in all live campaigns.
- Work closely with the warehouse team to ensure CS queries & stock allocation are accurate & up to date.
- Responsible for flagging missing stock and raising requests for higher stock allocation for bestsellers.
- Assist the merchandisers on PLP, product descriptions, accurate product recommendations etc. on PDP.
- Own the reconciliation & any investigative procedures related to both gross & net sales.
- Lead & implement AB tests online with a clear view of the desired outcome.
- Experience or interested in HTML or any other coding language.
Person Specification:
- Experience in online retail environment, preferably women's fashion.
- Advanced excel, google sheets & data management skills.
- Preferred- user of Salesforce Commerce Cloud.
- Avid user of google analytics.
- Strong communication skills.
